Aratta Tours (“we”, “us”, “our”) is a local tour operator based in Yerevan, Armenia, operating this website at arattatours.com. This policy explains what personal information we collect when you enquire with us or browse our site, how we use it, and the rights you have over it. We only ask for what we genuinely need to plan your trip, and we never sell your data.
Who we are & how to reach us
Aratta Tours is the data controller for the information described here. If you have any question about this policy or your personal data, contact us at contact@arattatours.com or on WhatsApp/phone at +374 41 511090.
Information we collect
We collect information in three ways:
- Information you give us. When you send an enquiry, book a tour, or contact us by email or WhatsApp, we collect your name, email address, country of residence, approximate travel dates, group size, the tour you are interested in, and anything else you choose to tell us in your message.
- Booking details. If you go on to book, we may collect additional information needed to arrange your trip, such as the names and passport details of travellers, dietary or accessibility needs, and emergency contact details.
- Information collected automatically. Like most websites, we automatically receive limited technical data such as your IP address, browser type, device, and how you use our pages, through cookies and similar technologies. See our Cookie Policy for details.
How we use your information
- To answer your enquiry and prepare tour suggestions, itineraries and quotes;
- To arrange and deliver the trip you book, including reservations with hotels, guides, drivers and other local partners;
- To communicate with you before, during and after your trip, including support and important updates;
- To improve our website, content and services;
- To meet our legal, accounting and regulatory obligations.
Legal bases for processing
Where the EU/UK General Data Protection Regulation (GDPR) applies, we rely on: your consent (for example when you submit an enquiry or subscribe to updates); the performance of a contract (to arrange and deliver a tour you have booked); our legitimate interests (to run and improve our business in ways that do not override your rights); and legal obligation (for tax and record-keeping).
Who we share it with
We share your information only as needed to deliver your trip or run our business — for example with the hotels, guides, transport providers and activity partners involved in your itinerary, and with trusted service providers such as our website host and email tools. These parties may only use your data to provide their service to us. We never sell your personal data, and we do not share it for third-party marketing.
International transfers
Because we operate in Armenia and use international service providers, your information may be processed outside your home country. Where required, we take appropriate steps to protect it in line with applicable law.
How long we keep it
We keep enquiry information only for as long as needed to respond and follow up, and booking records for as long as required for the trip and for legal and accounting purposes, after which we delete or anonymise it.
Your rights
Depending on your location, you may have the right to access, correct, delete, or port your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, email contact@arattatours.com and we will respond within the timeframe required by law.
Security
We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work to safeguard your data and limit access to it.
Children
Our website and services are intended for adults. We do not knowingly collect data from children without the involvement of a parent or guardian, for example when a family books a trip together.
Other websites
Our site may link to third-party sites (such as WhatsApp or map providers). We are not responsible for their privacy practices and encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Significant changes will be reflected here.